Call Center Services
By utilizing our call centers to outsource your inbound and outbound telemarketing you save valuable time, equipment, facilities, management and capitol. We provide the personnel, marketing expertise, network and infrastructure thus freeing up our clients resources, to focus on their core business. All this at half the costs of developing and maintaining an in-house call center operation.
Almost every company uses call center related employees for customer service, outbound sales, inbound sales and fulfillment. We save our customers thousands of dollars each day by performing this service for them at any level imaginable. Be it a highly targeted local campaign, calls to cover the entire nation or even a worldwide marketing effort, the highly educated, professionally trained representatives and management at
K-Soft’s state of the art facilities will handle the job beyond your expectations.
The philosophy behind K-Soft’s Call Center services is specific, do what you do best and leave your distractions to us. By leaving your non-core business processes, such as call center activities to K-SOFT, businesses save precious management time and resources thus allowing focus, while building on core competencies.
Inbound Call Center Services
- Product ordering and fulfillment
* In depth Customer Service Support
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Client Database access
* Telephone Answering Service
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Complete 800 Toll Free number Service
* Sweepstakes & Contests
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Voice messaging services
* Satisfaction Surveys
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Inbound Telemarketing
* Payroll & Business Service
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This is just a partial list of Inbound Solutions that our management team can customize for your business.
Outbound Call Center Services
- Outbound Telemarketing
* Mail Follow Up
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Appointment Setting
* Market Research
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Lead Generation
* Customer surveys and Loyalty programs
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List Cleaning
* Product/Service Promotion
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Fundraising
* Collections
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Again, just a partial list of the Outbound Solution that K-Soft management can customize to your needs.
Value Added Services
Integrated in all our Call Center Projects K-Soft also provides several value added services including:
- Comprehensive daily reporting e-mailed directly to you that included all relevant sales, marketing and activity data broken down by individual representative, team and activity periods.
- Interactive marketing and sales consultation with our experienced team. We work directly with you to optimize your call center campaign from start to finish. Our clients determine the level of communication desired as our team works with the client in an ongoing basis to monitor and adjust their campaign as needed thus maximizing the results and profitability.
- Monthly Product, Sales and Marketing Analysis. Provided monthly by our call center’s Director of Sales & Marketing, this comprehensive top level report details all sales, marketing and product analysis learned on the project. We not only analyze our call centers performance but also include all market feedback and lessons learned specific to your company, industry, product and service. This valuable consultation and analysis becomes the property of our client to utilize with their own sales and management team on their overall marketing
strategy.
Matt Beyler, Director of Sales & Marketing/General Manager – CALL CENTER
Matt has over 20 years of direct sales and marketing experience with a proven track record of success in achieving objectives and maximizing profitability. In his career Matt has worked for several Fortune 500 companies at a Director and General Manager level focusing on sales and marketing. Companies worked for include SBC Corporation, Ameritech and Choice Hotels International. Industry expertise includes telemarketing, online marketing, Business-to-Business sales, print advertising, hospitality and transportation. Matt graduated from the University of Wisconsin with a degree in Business Administration.
Feel free to contact
Mr. Beyler anytime at 877-57K-SOFT Ext
#106 or e-mail to
matt@kitinc.com.
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